Pakistan Food Parcel

With regular droughts and floods, the worst affected are often the poorest areas. Some of them are driven further into poverty, forced in to begging and selling their daughters. In Pakistan people struggle to buy subsidised flour due to its high price and shortages within the country

Each food parcel contains the following: 20kg rice, 20kg flour, Dates 1kg, 5 kg oil, 5 kg sugar, 1 kg tea, 9 kg mix of lentils and kidney beans, 1 bag salt, 1 pack of soap/sanitary towels

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Terms

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All donations for appeals are subject to availability and we reserve the right to refuse to supply to any individual or company.

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If we cannot use your donations in the appeal you requested. Due to the appeal being unavailable we will put your donation towards suitable substitute.

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If we do not raise enough funds for a particular appeal, which you have donated to, the management will use their discretion to either add funds from the general donations to complete that appeal or move the donations from the insufficient fund to another similar fund.

We also collect and correctly apply donations by Islamic categories, like Fidya, Kaffarah, Zakat, Aqeeqah, these are restricted by Shariah Criteria, in which the management will select the country based on overall considerations.

If you want to cancel your donation before it is used for your requested appeal or project, please contact our team by email, telephone or post – see Contact us for our details. If the order has not been made to distribute the aid, then we will honour your cancelation. If your donations have been used we offer no refund and no cancellation.

In Kind Donations

In kind donations the likes of clothes, shoes, bags and belts will be collected via our container campaigns. Crisis Aid has a policy of retaining 10% of the in-kind donations to recycle in order to cover running costs and freight costs. Our container campaigns have a start date and finish a date, any in kind donations we receive after the finish date will be either sold on, recycled or sent on the next available container at the discretion of management.

Complaints Procedure

Crisis Aid strives to provide a high standard of service for all its donors, volunteers, helpers, and supporters. We believe that we are but a stepping-stone to enable your donations reaches the poor and needy around the world. The main driver of this charitable work is you. Thus, we serve the public and take our responsibility seriously. However, though we strive to minimize them, we will make mistakes, as is the nature of mankind. We need you to aid us, advise us and help us correct them in order to provide a better service for all.

You may contact us on [email protected] to register your concerns or complaints.

If you make a complaint within one month of an incident occurring then we will endeavour to respond and give you a reply within 14 days. If the matter requires more time we will write to you and let you know. We aim to solve all complaints and disputes within 30 days.

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