Rohingya Refugee | Al Manar Arabic School

£1,380 of £2,000 raised

Since late August, the emergency situation in Rakhine State, Myanmar, has worsened with violent clashes reportedly resulting in over 1,000 dead. Over 700,000 have fled Myanmar in what many world leaders are calling GENOCIDE.

Each food parcel contains the following: 5 kg Rice, 1 kg Salt, 2 kg Lentils, 1 kg Sugar, 1 kg Dates, 2 Ltr Cooking Oil, 12 Packs of Instant Noodles, 1000gm Powder Milk

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Terms

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These terms, use of our sites and the supply of services by us are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation to these terms, use of our sites or in relation to the supply of any services by us the English courts will have jurisdiction over the dispute. These terms and our websites are provided in the English language only.

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All donations for appeals are subject to availability and we reserve the right to refuse to supply to any individual or company.

Your submission of a donation represents an offer to purchase the appeal indicated by you and is not binding on us until we have accepted your donation. This means that if an appeal is shown on our sites but is not available or is incorrectly priced or otherwise incorrectly described or if we are unable to arrange its distribution, we will put your donation towards a similar appeal.

Shortly after we receive your donation, we will acknowledge it by email, detailing the appeals you have donated towards. This email is issued automatically.

Acceptance of your donation for an appeal and completion of the contract between you and us will take place when we receive the full amount of the appeal into our bank account.

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If we cannot use your donations in the appeal you requested. Due to the appeal being unavailable we will put your donation towards suitable substitute.

If we receive more donations than our target set for any campaign or appeal or project. Any extra donations we receive will be put towards similar projects and appeals.

If we do not raise enough funds for a particular appeal, which you have donated to, the management will use their discretion to either add funds from the general donations to complete that appeal or move the donations from the insufficient fund to another similar fund.

We also collect and correctly apply donations by Islamic Quick Links, like Fidya, Kaffarah, Zakat, Aqeeqah, these are restricted by Shariah Criteria, in which the management will select the country based on overall considerations.

If you want to cancel your donation before it is used for your requested appeal or project, please contact our team by email, telephone or post – see Contact us for our details. If the order has not been made to distribute the aid, then we will honour your cancelation. If your donations have been used we offer no refund and no cancellation.

In Kind Donations

In kind donations the likes of clothes, shoes, bags and belts will be collected via our container campaigns. Crisis Aid has a policy of retaining 10% of the in-kind donations to recycle in order to cover running costs and freight costs. Our container campaigns have a start date and finish a date, any in kind donations we receive after the finish date will be either sold on, recycled or sent on the next available container at the discretion of management.

Complaints Procedure

Crisis Aid strives to provide a high standard of service for all its donors, volunteers, helpers, and supporters. We believe that we are but a stepping-stone to enable your donations reaches the poor and needy around the world. The main driver of this charitable work is you. Thus, we serve the public and take our responsibility seriously. However, though we strive to minimize them, we will make mistakes, as is the nature of mankind. We need you to aid us, advise us and help us correct them in order to provide a better service for all.

You may contact us on [email protected] to register your concerns or complaints.

If you make a complaint within one month of an incident occurring then we will endeavour to respond and give you a reply within 14 days. If the matter requires more time we will write to you and let you know. We aim to solve all complaints and disputes within 30 days.

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