Privacy Policy

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Before using the Crisis Aid website or engaging in any donation activities, please review the following privacy policy carefully. By using our website, you agree to the terms outlined below.

General Provisions

These terms apply to all visitors and users of the Crisis Aid website and any associated services.


We reserve the right to update and modify these terms at any time without prior notice. It is your responsibility to review these terms regularly to stay informed of any changes.

Use of Our Website

You agree to use the Crisis Aid website in compliance with all applicable laws and regulations and in accordance with these terms. We reserve the right to deny access to our website to any user for any reason.


While most areas of our website are accessible without registration, certain activities such as donations may require registration. You agree to provide accurate and complete information during registration and to keep your login credentials secure.

Privacy Statement

By using the Crisis Aid website, you consent to the collection, storage, and processing of your information as outlined in our privacy statement. Please refer to our separate privacy statement for more details.


If you have a complaint about any content on our website, please contact us at [email protected] with the necessary details. Please note that we require accurate and complete information to address your complaint effectively.

Intellectual Property Rights

All content on the Crisis Aid website, including but not limited to text, images, logos, and trademarks, is owned by Crisis Aid or its licensors and is protected by copyright and other intellectual property laws. You may not use any content from our website without prior written permission.


While we strive to provide accurate and up-to-date information, we do not guarantee the accuracy or completeness of the content on our website. We are not liable for any loss or damage resulting from the use of our website.

Events Beyond Our Control

We are not liable for any delay or failure to perform our obligations under these terms due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, and governmental actions.

Law and Jurisdiction

These terms are governed by English law, and any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the English courts.

Online Donations

Crisis Aid facilitates online donations through various platforms such as Charity Checkout, Stripe, Just Giving, Launch Good, Smart Debit, and Facebook. While we strive to ensure the security of these platforms, we disclaim any responsibility for errors or security breaches that may occur during the donation process. By making an online donation through any of these platforms, you agree to their respective terms of service and privacy policies.

Billing Information Collection

When making a donation through our website, you may be required to provide billing information such as your name, address, email address, and payment details. This information is collected securely and used solely for processing your donation and providing you with a receipt. We do not store your payment information on our servers.

GDPR Compliance

Crisis Aid is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We only collect and process personal information necessary for the purposes stated in this privacy policy, and we ensure that your data is kept secure and confidential.

Under the GDPR, you have the following rights regarding your personal information:

  1. Right to access: You have the right to request access to the personal data we hold about you.
  2. Right to rectification: You have the right to request that we correct any inaccurate or incomplete information about you.
  3. Right to erasure: You have the right to request that we delete your personal data in certain circumstances.
  4. Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  5. Right to data portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
  6. Right to object: You have the right to object to the processing of your personal data in certain circumstances, including direct marketing.
  7. Rights related to automated decision making and profiling: We do not engage in automated decision making or profiling based on your personal data.

To exercise any of these rights or for any questions or concerns regarding the processing of your personal data, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.


While we take measures to protect your personal information, we cannot guarantee the security of data transmitted over the internet. By using our website and providing your information, you acknowledge and accept the inherent risks of online communication.

Updates to Privacy Policy

We reserve the right to update this privacy policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates. Your continued use of our website after any changes to this policy will constitute your acceptance of those changes.