Terms and Conditions

Crisis Aid is a registered charity in England and Wales (1157507)
Before using the Crisis Aid website or donating to any of the appeals we promote, please read these terms and conditions carefully. If you are under the age of 18, make sure your parent or guardian reads and discusses these terms with you. These terms apply to all of our websites’ content as well as any email correspondence you may have with us. These terms are supplemented by our privacy statement, which should be read in addition to these terms.

General provisions

These terms apply when you visit or use one of our websites, as well as when you donate to an appeal, project or campaign through one of our sites.


We reserve the right to change these terms at any time, and the new terms will be posted on our websites. Except for any donation we have already accepted from you before the new terms are posted, which will continue to be subject to the terms in effect when your order was accepted, they will apply from the date we post them. Please review these terms each time you visit one of our websites. You will be bound by the most recent terms if you continue to use our sites.

Using our sites

You agree to use our sites only in a way that complies with all applicable laws and regulations, is consistent with these terms, and does not infringe on the rights of others or restrict or inhibit their use and enjoyment of our sites (including, without limitation, by hacking). We reserve the right to refuse any user access to any of our websites at any time, for any reason.


Most of our websites can be accessed and used without registering your information with us. You must register with us in order to donate or participate in certain other activities on our websites. Each registration must only be for one user. Please double-check that the information you provide us is correct and complete, and let us know if anything changes. You must make sure that your password is kept confidential. This means you should never share your password or allow anyone else to log into your account. To prevent someone else from using your account, always log out at the end of your session. If you have reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be, used in an unauthorised manner, you should notify us immediately. We reserve the right to disable any user identification code or password, whether chosen by you or assigned by us, at any time if we believe you have violated any of these terms.

Privacy statement

In accordance with our privacy statement, Crisis Aid collects, stores, and processes information about you. You consent to such use, storage and processing by using our websites.

If you have a complaint about any of our websites' content, please send an email to [email protected] with the following information:

Your name, company or organisation name if applicable and contact information (both a land address, telephone number and email).

Details of the exact content that you're complaining about, as well as why you're complaining about it.

You must confirm that the information you've provided is correct, complete and not misleading.

Please keep in mind that without this information, no action can be taken.

You may not post or transmit any of the following materials to this website:

Falsely stating or otherwise misrepresenting your affiliation with anyone or any entity.

If you post or transmit any material of the type prohibited above to any of our websites and we incur any costs, expenses, liability, or losses as a result, you agree to reimburse us for all such costs, expenses, liability, or losses.

If you upload or send any content to one of our websites, you grant us permission to use, distribute, modify and publish that content on our other websites and publications. You also grant us the right to use your name in connection with such content, and we shall be entitled to reveal your identity (or any other information we have about you) to any third party alleging that any of that material infringes on their rights, or to any government or regulatory authority that has the power to require us to do so.

Any material or posting you make on any of our websites may be removed or edited at any time.

Intellectual Property Rights

We own all copyright, trademarks, and other intellectual property rights in our websites, as well as all photos, footage, designs, pictures, text, software, data, and other material on or produced by our sites. Only as expressly authorised by us are you allowed to use the sites and this material.

You may print and download extracts from our websites for personal, non-commercial use, as well as for private research or teaching purposes, provided that:

Our written permission:


While we make every effort to ensure that the information on our websites is correct, we cannot guarantee its accuracy or completeness. The information on our websites may be out of date, and we make no guarantees that it will be updated. We reserve the right to make changes to the information on our websites, as well as the appeals and prices mentioned therein, at any time and without notice.

You may not access our sites if their contents are illegal or unlawful in your country. If you access our sites from outside the United Kingdom, you do so at your own risk and are responsible for adhering to local laws.

We go to great lengths to ensure that all donations are made through a secure link. However, the security of information and payments transmitted over the internet cannot be assured, and since we are not responsible for the secure link's operation, we will not be liable for any loss you may suffer if a third party gains unauthorised access to any information you provide.

We accept donations via our website and social media using Charity Checkout, Stripe, Just Giving, Launch Good, Smart Debit, and Facebook. We consider these to be reliable sources and well-known platforms that are used by a variety of charities. However, we disclaim any responsibility for their mistakes or errors, as well as any losses you may incur as a result of using their platform. Your financial transaction becomes their responsibility if you reach their platform for payment. If you'd like to contact them, please contact our office for their contact information. We make no guarantee that the functions contained in our sites will be uninterrupted or error-free, that defects will be fixed, or that our sites or the servers that make them available will be free of viruses or bugs, or that the materials will be fully functional, accurate, or reliable. Except in the case of death or personal injury, we will not be liable for any loss, disruption, or damage to your data or computer system, or any other damages (including, without limitation, loss of profit or loss of use) arising out of your use or delay or inability to use our sites, their content, or any link to another website, whether arising in contract, tort (including negligence), or otherwise.

Any person who wears clothing with the Crisis Aid logo is not permitted to collect any donation or monitory donation on behalf of Crisis Aid. Crisis Aid is not liable for any actions taken by anyone wearing the Crisis Aid logo on their clothing. An ID card will be issued to anyone who works for Crisis Aid in any capacity or collects donations or money on behalf of Crisis Aid. Before handing over any gifts, please ask for identification. You can also check by calling the numbers listed on the ID cards or visit our website for our contact information.

In-kind Donations

Our container campaigns will gather in-kind donations such as clothing, shoes, bags, and belts. Our container campaigns have a start and end date; any in-kind donations received after the end date will be recycled or sent on the next available container at management's discretion.

Complaints Procedure

All of Crisis Aid's donors, volunteers, helpers, and supporters are treated with the utmost respect. We believe that we are merely a stepping stone to ensure that your donations reach the world's poor and needy. You are the driving force behind this charity endeavour. As a result, we serve the public and are conscious of our responsibilities. We will, nonetheless, make mistakes, despite our best efforts, because that is human nature. We need your assistance, advice, and assistance in correcting them so that we can provide a better service to everyone.

To register your concerns or complaints, please email us at [email protected].

If you file a complaint within one month of the incident, we will make every effort to respond and provide you with a response within 14 days. If the situation necessitates additional time, we will notify you in writing. Within 30 days, we aim to resolve all grievances and conflicts.


We do not limit our liability in any way to the extent permitted by law for fraud, death or personal injury caused by our negligence or breach of statutory duty, or any other liability that cannot be excluded or restricted under applicable law.

We will not be liable for any loss or damage caused by us, our employees, or our agents in the following situations:


Links to third-party websites may be found on our sites. These links are provided solely for your convenience. Such websites are not necessarily under our control, and we are not responsible for their content. The mere presence of these links does not imply any endorsement of the content on those websites or any affiliation with their owners. You do so entirely at your own risk if you visit any of the third-party websites related to or from our websites. We cannot ensure that these links will function at all times and we have no control over the linked pages' availability.

If you want to link from your website to any of our pages, you can do so only if you link to the page rather than replicating it and only if you follow the following regulations:

We reserve the right to revoke permission to make website links to our sites at any time and in our sole discretion.
If any of these terms are found to be illegal, invalid, or otherwise unenforceable under the laws of any country to which these terms apply, The provisions that are illegal, invalid, or unenforceable within the country in which these terms apply will be severed and deleted from these terms, and the remaining provisions will survive, remain in full force and effect and continue to be binding and enforceable.

If you breach these terms and we do nothing, we retain the right to use our rights and remedies at a later date or in any other situation where you breach these Terms.

Events beyond our control

If the delay or breach is due to acts of God, civil commotion, riots, malicious damage, floods, drought, fire, legislation, failure of an isp or telecommunications provider or any other cause outside our reasonable control, we will not be liable to you for any delay or breach of our commitments. This has no bearing on your legal rights.

Law, courts and language

These terms, as well as your use of our websites and our provision of services, are governed by and interpreted in accordance with English law. In the event of a dispute arising out of or relating to these terms, your use of our sites, or our provision of any services, the English courts will have jurisdiction. These terms, as well as our websites, are only available in English.


All appeal donations are subject to availability, and we reserve the right to refuse service to any company or individual.

Your donation represents an offer to purchase the appeal that you have specified, but it is not binding on us until we have approved it.

All donations made in response to a specific appeal will be closed and used only for that purpose. The following is an exception:

Double Donation

Please WAIT and DO NOT REFRESH THE PAGE if your browser freezes while making a donation. You will be charged TWICE if you REFRESH the page. If this happens, please contact us.

Refund Policy

Please contact our team by email, phone, or postal if you want to cancel your donation before it is used for your requested appeal or project:

If an order to distribute the aid has not been placed, we will honour your cancellation and refund your entire payment. We do not provide refunds or cancellations if your donations have been used or if the order for the donation to be processed has been granted.

We will try to provide a full refund within 3 working days if your donation was made by accident, mistake, or computer error, as long as you notify us within 14 days. We cannot ensure a refund for any accident, mistake, or computer error reported to us after 14 days if we are unable to trace the error on our systems.

Our address:

Unit 21 Ribocon Way, Luton, LU4 9UR

Our phone:

+44 333 305 5000

Our email:

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