Refund Policy

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Refund Policy

If you want to cancel your donation before it is used for your requested appeal or project, please contact our team by email, telephone or post:

Crisis Aid, Unit 21, Progress Park, Ribocon Way, Luton, Lu49uR

01582 211066
[email protected]

If the order has not been made to distribute the aid, then we will honor your cancelation and refund your full amount. If your donations have been used, or the order for the donation to be processed has been given, we offer no refund and no cancellation.

If your donation was an accident, mistake or computer error, we will endeavor to provide a full refund within 3 working days as long as you report this to us within 14 days. Any accident, mistake or computer error reported to us after 14 days we cannot guarantee a refund if we cannot trace the error on our systems.