Refund Policy

Crisis Aid is a registered charity in England and Wales (1157507)

Refund Policy

If you want to cancel your donation before it is used for your requested appeal or project, please contact our team by email, telephone or post:

Crisis Aid, Unit 21, Progress Park, Ribocon Way, Luton, Lu49uR

0333 305 5000
[email protected]

If the order has not been made to distribute the aid, then we will honour your cancellation and refund your full amount. If your donations have been used, or the order for the donation to be processed has been given, we offer no refund and no cancellation.

If your donation was an accident, mistake or computer error, we will endeavour to provide a full refund within 3 working days as long as you report this to us within 14 days. Any accident, mistake or computer error reported to us after 14 days we cannot guarantee a refund if we cannot trace the error on our systems.

Double Donation

If your browser freezes whilst making a donation please WAIT and DO NOT REFRESH THE PAGE. If you REFRESH the page, you will be charged TWICE. Please contact us if this happens.