Refund Policy

Crisis Aid is a registered charity in England and Wales (1157507)
Please contact our team by email, phone, or mail if you want to cancel your donation before it is used for your requested appeal or project:

If no order has been placed to distribute the aid, we will honour your cancellation and refund your entire payment. We do not offer refunds or cancellations if your donations have been used or the order for the donation to be processed has been given.

We will try to provide a full refund within 3 working days if your donation was made by accident, mistake, or computer error, as long as you notify us within 14 days. We cannot guarantee a refund for any accident, mistake, or computer error reported to us after 14 days if we are unable to trace the error on our systems.

Double Donation

Please WAIT and DO NOT REFRESH THE PAGE if your browser freezes while making a donation. You will be charged TWICE if you REFRESH the page. If this occurs, please contact us.

Our phone:

+44 333 305 5000

Our address:

Unit 21 Ribocon Way, Luton, LU4 9UR

Our email:

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